1. Introduction
At Pizzaiolo ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, or otherwise engage with our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
2. Data We Collect
We collect several types of information from and about users of our website and services, including:
2.1 Personal Information
- Contact Information: Name, email address, postal address, phone number, and similar contact data.
- Account Information: Username, password, account preferences, and order history.
- Payment Information: Credit card numbers, billing address, and other financial information necessary to process your orders (note: full payment details are processed by our secure payment processors and not stored on our servers).
- Delivery Information: Delivery address, delivery instructions, and preferred delivery times.
2.2 Non-Personal Information
- Usage Data: Information about how you use our website, app, and services, including pages visited, time spent, and navigation paths.
- Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.
- Location Data: General location information based on your IP address or more precise location when you allow our app to access your device's location services.
3. How We Use Your Data
We may use the information we collect about you for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer support and respond to your inquiries
- Send transactional messages and order confirmations
- Communicate with you about promotions, special offers, and new services
- Improve our website, products, and services
- Personalize your experience and deliver content relevant to your interests
- Monitor and analyze usage trends and preferences
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with legal obligations and enforce our terms of service
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly and enable core features such as security, network management, and account access.
- Preference Cookies: Allow us to remember choices you have made and provide enhanced, personalized features.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.
4.2 Cookie Management
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
5. Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.
- Business Partners: Trusted companies we work with to provide services or products jointly or to help us market to customers.
- Franchisees: If you place an order with a franchised Pizzaiolo location, your information will be shared with the relevant franchisee to fulfill your order.
- Legal Authorities: We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy.
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
We take reasonable steps to ensure your data is treated securely and in accordance with this privacy policy. We use SSL encryption for all data transmission between your device and our servers, and we maintain strict access controls to limit who can access your personal information.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data.
9. Children's Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
10. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.
We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
11. Contact Information
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Pizzaiolo
Studio 21 Andrew Villages
Rebeccamouth KY10 3RL
Email: [email protected]
Phone: +442719461422
